Senior Commercial Enablement Manager

At PPRO, our mission is to simplify access to local payment methods and enable the sale of goods and services worldwide using preferred payment methods. We empower partners such as Ant Group, Pay Pal and Stripe to access new markets, connect with more customers, and accelerate growth.

Our strength lies in a diverse global team with 50+ nationalities and 10+ international locations, united around delivering the best possible products and services to our partners and customers. Our internal mission is to choose action, be open, think customer, go further, and win together.

The

Purpose:

The Senior Commercial Enablement Manager is the architect and driver of PPRO’s commercial efficiency. This hybrid role combines technical/commercial infrastructure ownership of go-to-market systems with enablement, training, and knowledge sharing to empower our commercial teams.

Based in London and reporting to the VP Commercial Operations, you will take ownership of our commercial tech stack, manage strategic vendor partnerships, design repeatable cross-functional workflows, and curate internal data repositories (Confluence). As the initial hire in this department, you will work as a strategic "player-coach" handling immediate execution while building an operational blueprint to scale the team.

• Own the Stack:
  Act as the end-to-end owner of PPRO's commercial application stack including Salesforce and Gong, Linked In Sales Navigator, replacing administration with structural technical accountability.
• Audit and Map Usage:
  Complete a comprehensive audit of the current Salesforce configuration and all active Outreach seats within your first month to map baseline user engagement and license leaks.
• Manage Vendor Commercials:
  Serve as the primary contact and negotiator for external tooling partners, actively managing contract renewals and procurement life cycles to optimize software terms.
• Drive Vendor ROI:
  Deliver a software vendor optimisation report detailing licence utilisation, contract leakage, and clear cost-saving paths.
• Orchestrate Future Tooling:
  Evaluate application performance gaps to guide gradual deployment of AI and productivity tools, including the rollout of Claude.
• Primary Success Metric:
  Measure performance by upward trend in monthly active user adoption across licensed tools and optimisation of annual technology spend.

• Optimise Lead Flow:
  Design and maintain seamless lead management and routing pipelines between Marketing and Sales to unlock speed-to-response, data governance, and conversion efficiency.
• Diagnose Friction:
  Run discovery sessions with key stakeholders across Sales, AM, and CS to surface and document top systemic bottlenecks in daily data workflows.
• Unify the Process:
  Deliver a revised, standardised lead-routing and account governance process officially agreed upon by senior leadership.
• Bridge System Boundaries:
  Build clean, repeatable data structures that align CRM environments with partner funnels, Account Management/Sales pipelines, and Customer Success handoffs.
• Primary Success Metric:
  Improve inbound lead routing turnaround time and lift CRM data completeness on mandatory pipeline fields (e.g., closed-lost reasons, account size, target LPMs).

• Deliver Team Onboarding:
  Design and deliver onboarding curriculums and ongoing training to maximise platform fluency across Sales, Account Management, and Success teams.
• Secure Support Continuity:
  Address Salesforce troubleshooting and user access requests to eliminate support gaps.
• Translate Technical Complexity:
  Create step-by-step training playbooks and visual user guides for technical updates and process changes.
• Embed New Productivity Tools:
  Lead enablement and onboarding sessions for all new commercial tools.
• Primary Success Metric:
  Demonstrate success with reduced ramp time and system onboarding duration for new commercial hires.

• Rebuild Confluence:
  Own the internal commercial knowledge base, establishing a logically categorized…