Knowledge Management Officer

A leading law firm has a new permanent job vacancy for a Knowledge Management Officer based in London with a hybrid working pattern in place. This role is to join the central Knowledge, Law Tech Team who are committed to being market leaders of how new technologies, processes and solutions are used in their legal field.

They are looking for a proactive, collaborative, and passionate Knowledge Management Officer with technical expertise to support their team. Reporting to the Senior Knowledge Manager, this role centres on helping to facilitate the management of the firm’s legal and technical ‘know how’ collection with a focus on AI-enabled curation, innovation and structuring the data to drive optimal AI/search outcomes. You will be part of a team who are responsible for several systems and tools which facilitate quick and easy access to all the knowledge and information needed by the firm’s staff to perform at the highest level.

You will also work closely with the IT department to manage and optimise content using tools, such as ontologies and knowledge graphs, and help drive engagement with the firm’s use of these systems

As Knowledge Management Officer your job role will include:

• Assisting with creation of intranet pages and team sites on the enterprise collaboration / content management portals;
• Working closely with the intranet’s content editors on a day-to-day basis to ensure they are posting, editing, and tagging correctly so it is optimised for search and AI;
• Helping to deliver Knowledge & Data / AI Solutions projects, including trialling proposed new systems/features and providing feedback and suggestions;
• Supporting the growth of quality precedents and know-how in the firm’s central database and build momentum in the visibility, use, and effectiveness of these tools across all practice areas and acting as a day-to-day point of contact for the Knowledge Lawyers;
• Assisting with the ongoing maintenance and review of the firm’s legal taxonomies and providing input to help improve the rules which facilitate automated / AI-driven processes and classification of legal content;
• Liaising directly with Partners, Knowledge Lawyers and staff providing regular updates on central Knowledge & Data team activities and projects;
• Actively contributing to a culture that values and leverages the firm’s knowledge by assisting with training, new joiner inductions, communications and attending face to face meetings to raise the profile of the Knowledge & Data and wider Lawtech team;
• Collaborating closely with the firm’s IT department to coordinate the testing and maintenance of the firm's knowledge systems;
• Attendance at vendor user groups and supplier meetings; and keeping up to date with industry developments and new technologies
• Delivery of statistical usage reports and analysis of the firm’s knowledge systems;

The ideal candidate may have one to two years’ experience working in a legal, professional services or corporate office environment. A master’s in information science or similar would be beneficial.

You will thrive on driving the delivery of KM projects and programmes, be personable and have bags of enthusiasm. You will possess the ability to develop a good understanding of the work of the legal practice areas to appreciate internal clients' information needs, to identify relevant knowledge and effectively draft/edit summaries and disseminate such content. If you would like to find out more about this Knowledge Management Analyst job opportunity, then please email your details to