Digital & AI Transformation Director – Program Management

Overview

• Set the Digital & AI direction for the Service Line
• Create a Program Management specific Digital & AI strategy in the context of a 3-year vision and strategy for Program Management, and the strategic priorities of Industries & Sectors.
• Define and regularly update “digital must-win” areas by conducting competitor analyses and gap analyses within the existing portfolio of tools, digital products, and partnerships.
• Identify which Program Management delivery domains and workflows must be redesigned.
• Set up collaboration rhythms with Digital Intelligence, Investment governance, pipeline management approach and prioritization framework, change network, Communities of Practice (CoPs), etc.
• Set clear objectives for the transformation that link to overall Program Management performance metrics.
• Own the Opportunity Portfolio
• Collect and proactively source digital opportunities and use cases within the organization, in close collaboration with peers in other Service Lines and Industries.
• Kick-start and actively participate in AI studios around the most promising opportunities, to quickly validate and potentially prototype, ideally in real client settings.
• Work closely with Digital Intelligence counterparts to make buy/build/partner decisions, as well as start/continue/stop decisions, following pre-set guidelines.
• Actively stop or kill initiatives that do not demonstrate clear value, adoption potential, or strategic fit.
• Participate regularly in client conversations to better understand client needs.
• Act as primary interface and product sponsor to product managers, e.g., help obtain funding, set requirements, mobilize business SME involvement, and deliver at pace.
• Rewire Service Delivery workflows
• Redesign end‑to‑end Program Management delivery workflows to embed digital and AI where they materially improve outcomes.
• Work with Service Line leadership to support adjustments to new ways of working.
• Embed Digital & AI in our capabilities and drive adoption.
• Build a local network of digital & AI champions (change agents and catalysts) within each Service Area Group.
• Strengthen foundational digital skills and AI usage within the organization (e.g., drive Citizen Development participation, measure and steer on AI usage, make part of SPO).
• Set up adoption campaigns around new tooling / digital products, and ways of working, including training programs and updated global procedures.
• Strengthen data foundations and other boundary conditions
• Turn global data strategy into an actionable plan within the service line, with a clear focus around priority areas (digital must-wins).
• Create knowledge and data libraries around discipline areas, managed within Communities of Practice.
• Set up data governance (who collects, who structures and maintains) and measure adherence and progress.
• Define any other prerequisites for digital innovation and bake into transformation plan.
• Own the Program Management Digital and AI innovation backlog and roadmap, in partnership with Digital Intelligence, ensuring alignment to strategic priorities and measurable value delivery.
• Drive investment prioritization and portfolio transparency within the Innovation governance framework, enabling clear decision-making and optimal allocation of resources.
• Champion digital adoption across the Program Management workforce and project delivery, working closely with Services leadership to embed tools, behaviors, and ways of working that maximize impact.

• Extensive leadership experience building and scaling global digital, AI, automation or technology-enabled capabilities within the AEC or related professional services industry, with clear accountability for capability maturity, business value and enterprise impact.
• Experience embedding responsible AI principles, including governance, transparency, human oversight, risk mitigation and regulatory alignment into enterprise AI adoption and operational practices.
• Proven strategic leadership in defining and executing a global Digital & AI capability vision aligned to business goals, enterprise priorities and long-term transformation objectives.
• Deep expertise in digital, AI, automation and emerging technologies, with…