Transformation Manager

Responsibilities

• Coordinate delivery activities across multiple R&M transformation work streams, ensuring plans remain on track and interdependencies are actively managed.
• Translate agreed strategy and design decisions into clear project plans, milestones, and actions.
• Track progress, risks, issues, and dependencies, escalating where delivery is at risk.
• Support phased pilots, trials, and rollouts across the restaurant estate, minimising operational disruption.
• Manage and coordinate project activity across the core R&M theme areas, including:
  Supply chain and supplier change, Capacity, structure, and ways of working, Technology and CAFM enablement, Service and contract management processes.
• Ensure consistency of approach, sequencing, and communication across themes.
• Act as a central point of coordination between Property, Operations, Finance, Technology, and external suppliers.
• Support engagement with Restaurants and Regional teams, ensuring issues are captured, tracked, and resolved.
• Prepare structured updates, papers, and actions for governance forums (Steering Groups, Working Groups).
• Coordinate mobilisation activity with FM providers and support partners, including onboarding, readiness tracking, and transition planning.
• Track supplier actions, dependencies, and early performance indicators during trial and rollout phases.
• Support issue resolution and recovery planning where mobilisation risks emerge.
• Coordinate with Technology and Data teams on CAFM configuration, data migration, asset data readiness, and reporting outputs.
• Maintain delivery dashboards, status reports, and RAID logs to provide clear visibility of progress and issues.
• Support analysis required for decision-making, reviews, and assurance.
• Maintain programme documentation, plans, and logs to agreed standards.
• Ensure delivery activity aligns with agreed governance, safety, contractual, and financial controls.
• Support preparation of progress reports and materials for senior review.

• Proven experience (c.8–10+ years) coordinating and delivering complex transformation programmes in multi-site, operations-based environments.
• Strong project management discipline with experience managing multiple parallel work streams.
• Highly organised, structured, and detail-oriented; able to keep momentum in complex delivery environments.
• Credible and confident working with operators, suppliers, and senior stakeholders.
• Comfortable operating with ambiguity, while bringing clarity through plans, actions, and controls.
• Strong written and verbal communicator; able to turn complexity into clear delivery actions.
• Pragmatic, resilient, and solutions-focused.
• Any working knowledge of CAFM systems, FM supply chains, and service mobilisation is desirable but not essential