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CX Researcher — End-to-End Customer Journeys
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-07-13
Listing for:
VML/WPPEnterprise Solutions
Contract
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
UI/UX Design, AI Business & Operations, Data Analyst
Job Description & How to Apply Below
Location: Greater London
VML/WPP Enterprise Solutions in London seeks a CX Researcher to lead end-to-end customer journey research across automotive touchpoints. You will plan qualitative and quantitative studies, identify friction points, and synthesize findings into actionable insights for cross-functional teams.
The role involves creating journey maps, personas, service blueprints, and collaborative workshops with CX, UX, product, analytics, and client stakeholders to drive insight-led decisions.
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