Client Delivery Lead

We are looking for a brilliant Client Delivery Lead to build industry‑leading product experiences for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place.

We are a flat and agile organisation and plan to remain this way. We are looking for a hands‑on Client Delivery Lead who can work as an individual contributor, and help build our capability across our business with Kraken and other third parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.

The Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. The Delivery Lead must always work in partnership with the technology and operational teams at Kraken as well as the client, really understand how Kraken works, identify problems and refine solutions to leverage existing and new capability, and bring technology, people and processes together to innovate improvements for our clients.

They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.

• Work closely with the operation and non‑operation and Kraken Technologies teams to define the product vision and strategy
• Identify new ideas and technology to improve the product
• Define the MVP and test & learn approach for the product capability
• Support the business with issue resolution for the product
• Support the engineering teams to deliver product features
• Manage the relationship with client counterparts, being the first point of contact for tech development and issue resolution
• Triage incoming requests and communicate client priorities to the right domains in the development team
• Ensure we are constantly reviewing and adapting to customer and business needs

• Degree qualified equivalent, with strong client delivery and/or product ownership experience
• Domain experience working on either financial, communications, customer journeys, or marketing & sales products
• Strong agile delivery experience and product management skills
• Experience of product management and customer journeys
• Solid understanding of technology and associated trends
• Excellent communications, collaboration and presentation skills
• Strong influencing skills and ability to challenge traditional ways of thinking
• Experience of working with significant complex delivery pipelines for clients
• Patience – our clients are undergoing huge transformations that take time and require our understanding
• Laser focus on clients, relentless problem solving, invincible attitude, a winner!
• Consulting experience is a plus

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we’re looking for genuinely decent people who are honest and empathetic.

Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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