System Configuration & Support Analyst

Job Description

Description

We are looking for a System Configuration & Support Analyst to join our growing Client Services team within Verisk’s Property Claims division. This role is central to ensuring our customers get maximum value from our SaaS solutions. You will work closely with Implementation Managers, Account Managers, Product teams, and customers to configure solutions, support day-to-day queries, and help resolve more complex technical challenges.

Responsibilities

• Configure Verisk solutions to meet customer-specific requirements
• Support implementation projects including requirements, configuration, and testing
• Provide day-to-day customer support and troubleshoot issues
• Investigate root causes and identify long-term solutions
• Collaborate with Product and Engineering teams for complex issues
• Build strong customer relationships and support engagement activities
• Support system testing and ensure solutions meet requirements
• Create and maintain documentation and knowledge resources
• Identify opportunities for continuous improvement

Technical Capability – What This Means

You don’t need to be a developer, but you should be comfortable working with system configurations, structured logic, and data-driven processes. This includes understanding workflows, rules, and integrations, and analysing issues to determine root causes and solutions.

Qualifications

• Experience in SaaS support, configuration, or application support roles

Strong problem-solving and analytical skills

• Customer-facing experience with excellent communication skills

Experience with workflow or rule-based systems

• Desirable:
  Property insurance or claims experience

• Desirable:
  Exposure to APIs, integrations, or data analysis tools