2nd Line IT Support Engineer

Salary: £32,000 - 45,000 per year

• We require previous experience working within a Managed Service Provider (MSP) environment.
• We require strong 2nd Line support experience with a broad technical skillset.
• We require excellent troubleshooting and problem-solving abilities.
• We require a customer-focused approach and strong communication skills.
• We require someone who is organised, proactive, and keen to learn.
• We require a full UK driving licence and access to your own vehicle, as the location is not accessible by public transport.

• We manage and resolve 2nd Line support tickets and escalations.
• We support a varied client base across multiple industries.
• We assist with new client onboardings and migrations.
• We work closely with senior engineers on infrastructure projects.
• We deliver outstanding customer service and technical support.

• Support
• Active Directory
• Citrix
• Hyper‑V
• Microsoft 365
• Office 365
• VMware
• Veeam
• Windows

We are partnering with a well‑established Managed Service Provider known for exceptional service and a people‑first culture. We offer a supportive team environment with low staff turnover, genuine career progression, and exposure to a wide range of technologies and client environments. The role provides variety, development opportunities, and the chance to contribute meaningfully within a welcoming technical team. The salary is up to £45,000 DOE, and there is potential progression into 3rd Line and project‑focused work.

last updated 28 week of 2026