Crm & Digital Marketing Executive

• Location Runway East - Bloomsbury,London, WC1A 2SN
  ,United Kingdom
• Employee Type Temp
• Manage Others No

Contact information

• Contact Email emma.m

Description

Work it! Here at Shake Shack, we take care of each other first and foremost so that we can make raves for our guests, community, suppliers, and investors. After all, teamwork makes the dream work. We work our buns off, but we play hard too. If you’re looking for a deeply fulfilling, financially rewarding, and really fun career, you’re in the right place.

Shake Shack is hiring a CRM & Digital Marketing Executive on a 6-month contract to support the continued growth and optimisation of our UK digital channels. This is a varied, hands‑on role supporting CRM, menu management, digital campaigns, delivery partner activity, promotions, reporting and day‑to‑day digital operations.

A key focus of the role will be ensuring our menus, campaigns and guest‑facing digital touchpoints are accurate, timely and commercially effective across delivery platforms, kiosks, digital menu boards, online ordering and CRM. You will work closely with the Digital Experience Manager, internal stakeholders, Shack teams and third‑party partners to support new menu launches, promotional activity, reporting and channel performance.

This role would suit someone detail‑orientated, data‑curious and highly organised, who enjoys working across multiple platforms, spotting opportunities for improvement and making sure digital activity is executed brilliantly.

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best‑selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history!

With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy we "Stand for Something Good."

• Support the day‑to‑day management and optimisation of Shake Shack’s digital menus across delivery platforms, kiosks, online ordering, digital menu boards and other guest‑facing digital channels.
• Coordinate menu updates for new product launches, limited‑time offers, pricing changes, modifiers, allergen updates, imagery, descriptions and availability.
• Carry out detailed QA across all digital menu channels to ensure product names, pricing, allergens, modifiers, imagery, descriptions and availability are correct.
• Maintain clear trackers, timelines and documentation for menu updates, launches and platform changes.

• Support the setup, testing and execution of promotional activity across delivery platforms, kiosks and other digital channels.
• Coordinate promo mechanics, including discount codes, product bundles, free item offers, minimum spend promotions and channel‑specific campaigns.
• Work with delivery partners and third‑party vendors to ensure promotions are built correctly and go live as planned.
• QA promotional activity before launch to ensure guest journey, pricing, redemption rules and platform visibility are correct.
• Track performance of promotional campaigns and support post‑campaign reporting.

• Support the day‑to‑day coordination of digital partnerships, including delivery aggregators, technology vendors, CRM partners and digital agencies.
• Support delivery partner marketing activity, including platform visibility, campaign participation, paid placements and promotional opportunities.
• Help coordinate digital launch plans for new Shack openings, new delivery channels and new technology rollouts.
• Support the Digital Experience Manager with partner meetings, follow‑ups, trackers and performance analysis.

• Support the Digital Experience Manager with regular reporting across CRM, delivery, kiosks, digital menus, promotional campaigns and digital partner activity.
• Suppor…