Site Reliability Engineer; SRE

Site Reliability Engineer (SRE)

Department: Engineering

Employment Type: Full Time

Location: London

Reporting To: Head of Site Reliability Engineering

Compensation: £60,000 - £65,000 / year

This role offers a hybrid work offering to be present in our London office twice a week.

Reward Gateway|Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.

Our shared mission of ‘Making the World a Better Place to Work' and ‘Enriching connections, For good’, guides our every action and charts a sustainable path to a better future.

Due to expansion, an opportunity has become available for a Site Reliability Engineer to join our team to help us transform our existing operational workloads to an SRE approach.

• Integrating tightly with our Product Engineering teams
• Following SRE practices and maintaining high standards of compliance
• Implementing a new standard of observability utilising SLI/SLO/Error Budgets
• Continually evolving our observability platforms for greater coverage
• Using a code‑first approach to build and changes to reduce TOIL
• Advocating a strong focus on availability, reliability and uptime
• Liaising and embedding with the Engineering teams for the constant evolution of metrics
• Working towards planned roadmap goals
• Actively taking part in the daily stand‑ups and keeping sprints on track
• Keeping up‑to‑date documentation in the JIRA & Confluence tools
• Taking part in SRE Incident Management processes
• Acting as a key Incident Commander within the Incident Management process
• Taking part in SRE On Call
• Ensuring a focus on cost efficiency for the platforms & services
• Working with team members to foster collaboration and ongoing communication with stakeholders

• Good experience in Dev Ops or SRE, with a keen interest to learn and grow as a Site Reliability Engineer
• Observability product experience (eg Datadog)
• Managing services using SLI/SLO & Error Budgets
• Experience with AWS or other cloud providers
• Experience in HA environments
• Automation skills through Terraform, Python, Bash or similar
• Good SRE skills with a good understanding of SRE practices
• Some understanding of SQL, PHP, Kubernetes, CI/CD advantageous
• Ability to work both independently and as part of a team
• Ability to work under pressure and be highly reliable
• Adaptability and flexibility to change in a fast‑moving environment
• An ability to learn new tools and processes quickly and impart that knowledge

• Screening video interview with the Senior Talent Partner
• Interview with the Head of Dev Ops / Development & Director of Infrastructure
• Final interview with the Director of Infrastructure & Head of SRE