Senior Customer Analyst

Senior Customer Analyst

London | Hybrid (3 days office)

Up to £80,000

We’re working with a fast‑growing telecoms business that has undergone significant transformation following PE investment. Over the last 4–5 years, the company has built a highly respected data function spanning Data Governance, BI, Analytics, Data Science and Digital, and continues to invest heavily in data as a core growth driver.

Their analytics team is award‑winning and widely recognised in the industry, with continued expansion planned.

You'll join a high‑performing analytics function reporting into the Head of Analytics. The team includes:

• Analytics (4 Analysts incl. this hire)
• 3 Data Scientists
• BI team
• Digital team

This is a commercially focused analytics position where you will directly influence decision‑making across marketing, finance and commercial leadership teams.

You’ll work closely with stakeholders including MDs, Finance Directors, Marketing Directors and Commercial leaders.

Key focus areas include:

• Customer segmentation & behavioural analytics
• Churn, retention, loyalty & CLTV analysis
• Marketing and campaign performance analysis
• Commercial performance and ROI measurement

You will be expected to go beyond reporting – delivering actionable insight that shapes strategy and drives measurable business impact.

• Understanding drivers of customer churn and improving retention strategies
• Identifying high‑value customer segments and optimising marketing approaches
• Measuring marketing ROI and campaign effectiveness
• Exploring untapped data sources (customer service, device, location data)
• Evaluating opportunities such as eSIM adoption and connected devices

• Strong SQL skills (complex querying, joins, large datasets)
• Python or R experience preferred
• Strong commercial mindset with ability to translate data into insight
• Experience in customer analytics (telecoms, subscription or consumer businesses ideal)
• Strong understanding of churn, retention, CLTV and marketing analytics
• Confident communicator with experience engaging senior stakeholders
• Proactive, curious and able to work independently in a fast‑moving environment

• High‑growth business backed by PE investment
• Analytics is a core strategic function with strong executive buy‑in
• Award‑winning data team with strong reputation in the market
• Significant opportunity to influence commercial strategy
• Access to rich, under‑utilised datasets and real‑world impact projects

• Intro chat with Head of Analytics (15 mins)
• Case study + experience interview (60 mins total)
• Final sign‑off interview

Find out more and apply via the link below!