User Researcher

Role:
User Researcher

Location:

London/Hybrid

Clearances:
Internal Background Check (DBS) / Eligible for Security Clearance

Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery.

We work closely with our clients to deliver secure, accessible, user‑focused services that evolve with their needs. By combining deep technical expertise with people‑centred design, we create solutions that deliver meaningful, lasting impact.

Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges, and users. This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors.

Past and present clients include the Ministry of Justice, Department for Education, Ministry of Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes‑Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user‑centred design, business analysis, data, Dev Ops, and AI.

We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate, and develop their expertise. As an equal opportunities employer, we are committed to encouraging equality, diversity, and social mobility, while creating opportunities for our teams to work on meaningful projects that deliver lasting impact.

We’re looking for a User Researcher to join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector clients.

You’ll be a great listener and communicator with a creative, structured and logical approach towards understanding problems and designing inclusive, human‑centred experiences.

We’re specifically looking for a pragmatic team player with an appreciation of both business and user needs, who’s keen to develop their ‘T‑shaped’ skills and is not afraid to take on new challenges.

• You have demonstrable experience of developing and carrying out user research plans that produce relevant insights and evaluation of experiences and outcomes.
• You’re experienced in a range of user research methodologies and broader research approaches.
• You know how to map and engage with different stakeholder groups.
• You understand how to carry out research responsibly and ethically, ensuring protection of participant privacy.
• You understand the importance of inclusive research and can demonstrate creative approaches for recruiting a diverse range of research participants.
• You’ve worked with other disciplines to define hypotheses and test concepts, helping shape new products, services and experiences.
• You’ve managed remote and in‑person usability testing throughout the agile development lifecycle.
• You’re able to lead and participate in the analysis and synthesis of research data and findings, and communicate insights in an engaging and concise way to engage stakeholders in data‑informed decisions.
• You can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements.
• You’re able to support and coach teams and stakeholders in the use of a range of user research methods, analysis and synthesis techniques and approaches to presenting and sharing findings.
• You’re able to produce concise artefacts (e.g. personas, journey maps, user stories) to help communicate user and business needs.
• You’re experienced at working with agile development teams and stakeholders to co‑design and deliver products and services to meet user needs.
• You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services.
• You’ve a detailed understanding and experience of working to the Government Service Standard (desirable).
• You have excellent verbal/written, listening and facilitation skills and are confident in communicating with stakeholders at all levels.
• You have the technical literacy to understand (at a high-level) technical…