Dynamics 365​/CRM Technical lead

Job Summary

Contribute as a senior cloud engineer specializing in Microsoft Dynamics 365 CRM and Power Platform to design configure and optimize scalable customer engagement solutions for global clients in a hybrid work model. Collaborate closely with cross functional teams to deliver secure high performing CRM capabilities that support ethical digital transformation.

• Design and implement end to end Dynamics 365 CRM and Dynamics 365 for Sales solutions that align with business processes and long term cloud strategy for enterprise clients.
• Configure Dynamics 365 components including entities forms views workflows and business rules to create robust yet maintainable applications that support evolving customer engagement needs.
• Optimize Dynamics 365 performance by tuning configurations streamlining customizations and collaborating with database and infrastructure teams to ensure stable and responsive environments.
• Develop and extend Dynamics Power Platform components such as model driven apps cloud flows and Power Apps to automate business processes and increase user productivity.
• Create reusable solution templates and configuration patterns across Dynamics 365 CRM instances to accelerate delivery and maintain consistency across multiple business units.
• Integrate Dynamics 365 CRM with external enterprise systems using approved integration tools and patterns to enable seamless data exchange and unified customer insights.
• Implement security configurations including roles field security and environment based access models to ensure compliance with internal standards and industry regulations.
• Collaborate with business analysts product owners and quality engineers to refine user stories validate requirements and ensure delivered features precisely meet business expectations.
• Guide peers on Dynamics 365 configuration practices through documentation knowledge sharing and code review style feedback that raises overall team capability without formal people management.
• Troubleshoot complex issues across Dynamics 365 CRM and Power Platform environments by analyzing telemetry logs and user feedback to deliver durable and well documented resolutions.
• Document solution architectures configuration decisions and operational runbooks in clear and accessible formats to support reliable operations and future enhancements.
• Support release activities in hybrid cloud environments by validating solution readiness coordinating smoke testing and ensuring minimal disruption during day shift deployment windows.
• Contribute to organizational cloud enablement goals by championing responsible use of Dynamics and Power Platform technologies that improve customer experience and positively impact communities.

• Demonstrate eight to ten years of hands on experience delivering enterprise solutions with Dynamics CRM and Dynamics 365 CRM including multiple end to end implementations.
• Show strong proficiency in Dynamics 365 for Sales processes covering lead opportunity account and pipeline management with configurations tailored to complex sales organizations.
• Exhibit deep expertise in Dynamics 365 configuration including customization of entities forms views workflows business process flows and solution management across environments.
• Apply practical experience with Dynamics Power Platform components including Power Apps Power Automate and Dataverse to design low code solutions that complement core CRM capabilities.
• Utilize solid understanding of cloud concepts and application lifecycle management to manage solutions across development test and production Dynamics environments in a hybrid work setting.
• Demonstrate effective communication and collaboration skills to work closely with stakeholders across business and technology functions during regular day shift hours.
• Display strong analytical and problem solving skills with a track record of diagnosing complex CRM and Power Platform issues and implementing sustainable fixes that enhance system reliability.