Tech Workplace Manager

Job Description

Alter Domus is seeking a Tech Workplace Manager to join our Tech Operation team. This role owns the delivery, and continuous improvement of the digital workplace, with Microsoft 365 at its core, while shaping an AI‑enabled workplace that is secure, reliable, and increasingly aligned with AI capabilities for a high‑quality Digital Employee Experience (DEX) across a global user base.

This position combines deep technical expertise in the Microsoft ecosystem with leadership, stakeholder engagement, AI enablement, and DEX best practices. You will be responsible not only for operating and securing our Microsoft 365 environment, but also for shaping how employees collaborate, access knowledge, and use AI with the right guardrails, governance, and support model.

The ideal candidate brings strong hands‑on experience with Microsoft 365, a service‑oriented mindset, and a proven ability to improve end‑user experience through data, automation, and enterprise AI platforms such as Claude, while balancing innovation with governance, security, user adoption, and measurable business outcomes.

• Own the end-to-end digital workspace experience
  , including productivity, collaboration, endpoint management, and identity.
• Act as a senior technical leader and subject‑matter expert for Microsoft 365 and collaboration services.
• Lead the administration and evolution of Microsoft 365 services / Google Workplace, while defining how they integrate with enterprise AI platforms such as Claude Enterprise for knowledge access, productivity, and governed user enablement.
• Define and implement standards, governance, and best practices for collaboration, productivity, and responsible AI use, including identity controls, retention, auditability, approved integrations, data protection, and adoption guardrails.
• Guide adoption and optimization of collaboration patterns (Teams, SharePoint, One Drive).
• Partner closely with Security teams to align workspace security with organizational policies.
• Provide advanced support and guidance to Level 1 and Level 2 teams.
• Develop and maintain clear, high‑quality documentation, operational runbooks, end‑user guidance, and AI standards for workplace technologies and enterprise AI services.
• Contribute to training, enablement, and change management efforts.

• Monitor platform health, performance, security events, and DEX indicators.
• Produce actionable reporting and insights to guide decision‑making and service improvements.
• Drive automation through Power Shell, Graph API, and AI‑assisted or agentic workflow patterns to improve efficiency, service quality, and reliability, with appropriate human oversight and governance.
• Oversee Microsoft 365 license procurement, allocation, and optimisation, ensuring cost efficiency and compliance.
• Manage service lifecycle, roadmaps, and feature adoption planning.
• Stay current with Microsoft 365, security, digital workplace, and enterprise AI trends.
• Recommend and implement enhancements that improve resilience, usability, and employee productivity.
• Advanced expertise in Exchange Online:
  • Mail flow, hybrid configurations, transport rules, connectors, accepted domains
  • Strong troubleshooting (message trace, header analysis)
• Strong knowledge of Identity & Access:
  • Conditional Access, Identity Protection, MFA, Single Sign‑On
• Intune / Endpoint Management:
  • Device compliance, Windows Autopatch & Autopilot
  • Security baselines, configuration profiles, update rings, app deployment
• Defender for Endpoint, Identity, Office, Cloud Apps
• Automation & Scripting:
  • Power Shell, Microsoft Graph API queries, automation scripts, bulk provisioning
• Directory Services:
  • Active Directory and Group Policy management
• Proven experience in End User Experience Support, delivering high‑quality, customer‑focused service.
• Knowledge of the Apple ecosystem (JAMF).
• Working knowledge of enterprise AI capabilities, including Claude Enterprise concepts, prompt design best practices, connector and integration governance, access controls, data protection considerations, and practical use cases for workplace productivity and knowledge work.
• Experience implementing or optimising collaboration and…