Automation​/Flow Designer Specialist

Your role

As an Automation / Flow Designer Specialist, you will be responsible for designing, developing, testing, and optimizing automations on the Service Now platform. This role is central to build operational processes into efficient, reusable automated workflows. You will focus on using Flow Designer and Integration Hub to build automations for incident enrichment, alert routing, request fulfilment, and automated remediation, directly contributing to our "ZERO touch operations" goal.

In this role you will play a key role in:

• Automation Development, Build Reusable Workflows
• Core Automation Build, Reusable Components
• Lifecycle Support and Documentation

Your profile

Required Experience

• Experience with a strong, hands-on focus on Service Now automation.
• Expertise in Service Now Flow Designer, Integration-Hub, subflows, custom actions, and classic workflow automation.
• Proven ability to design and implement operational runbooks, enrichment actions, and onboarding accelerators.
• Experience with Service Now scripting (Business Rules, Script Includes, server-side scripts).
• Understanding of core ITSM processes (Incident, Problem, Change, Request, SLA).
• Experience in troubleshooting flow executions, integration failures, trigger logic, and data mapping issues.
• Experience as an L3 OSS Support Engineer or OSS Operations & Service Assurance Lead, with a deep understanding of operational challenges and automation opportunities.

Preferred Certifications

• Service Now Micro-Certification Flow Designer.
• Service Now Micro-Certification Integration Hub.
• Service Now Certified Application Developer (CAD).
• Certified Implementation Specialist IT Service Management (CIS-ITSM).
• ITIL 4 Foundation.

If you're excited about this role but dont meet every requirement, we still encourage you to apply, your unique experience could be just what we need.

Make it real - what does it mean for you?

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like Out Front, Cap Ability or

Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Governments Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.
• Please opt in during the application process.

Capgemini. Make it real.

Need to know

• All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.
• You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We havebuilt a representative and welcoming environment, for everyone.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

The Group reported 2025 global revenues of 22.5 billion.

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