Senior Incident and Resilience Manager

Overview

• Own, develop, and continuously evolve a robust and effective incident management framework across the organisation
• Lead incident response across the business, coordinating internal teams and third-party providers to restore service quickly
• Establish strong, consistent communication practices and act as a central point of control during incidents
• Support the maintenance and evolution of operational resilience capabilities, including disaster recovery and business continuity governance
• Report to senior leadership, including ExCo and Board, on incident performance, resilience posture, and emerging risks
• Drive post-incident oversight, ensuring root cause analysis is completed to a high standard
• Build and maintain strong relationships with Optomany’s outsource customers, third-party providers and partners

• 7+ years experience leading incident management or major incident response within a mission-critical, always-on environment
• A sound understanding of Regulatory Outsource Landscape preferred.
• Bachelor’s degree in IT, Computer Science, Business, or related field (or equivalent practical experience)
• Proven experience operating within payments ecosystems, with strong exposure to issuer/acquirer interactions and transaction life cycles
• Strong understanding of ITIL practices (Incident, Problem, and Change Management)
• Strong technical understanding of:
  Distributed systems, APIs, and cloud-based platforms;
  Monitoring, alerting, and observability tooling
• Familiarity with industry-standard tooling (e.g. Service Now, Pager Duty, Opsgenie, Jira Service Management, Splunk)
• Multi-Lingual (German) is a preference but not essential.