Reserve Engineer – On-site

Responsibilities

• Learn our robot hardware inside and out to be comfortable servicing and maintaining our machine.
• Communicate with both technical and non-technical teammates with field repairs and projects.
• Ensure hardware failures on our robots are addressed, and resolved within a safe and timely manner.
• Occasionally assist with field operation projects and new robot deployments.
• Be dispatched to client sites within your area to resolve hardware failures 1-3 times a month (potentially more).
• Reports to a Regional Project Manager for tasking and delegation.

• You re familiar with hardware assembly and disassembly. (Tool kit with basic hand tools will be provided)
• You re familiar with computer hardware and small electrical components (proprietary training will be provided)
• You re an excellent communicator and comfortable collaborating and receiving instruction on platforms such as Slack, Google Meet/Hangouts etc.
• You are available during days and times within Mon-Fri, 9a-5p. (Flex/Oncall schedule)
• You re open to support jobs that may occur after hours (5pm-9am) and on weekends. (Flex/Oncall schedule)
• You re presentable and comfortable speaking to clients from Fortune 100 & 500 companies.
• You love providing great customer service.

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.

• hardware assembly
• hardware disassembly
• computer hardware
• small electrical components

• excellent communicator
• collaboration
• customer service
• presentable