Implementation Analyst

About us

We are Vitesse – the treasury and payment partner of choice for insurance.

Formed in 2014 by a team of proven Fin Tech entrepreneurs, we are an FCA-regulated business providing global claim funds management and payment solutions. Operating one of the largest banking and payment settlement networks in the world, we give our customers direct access to 200 countries and currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds and deliver a superior claimant experience.

Our market-leading treasury proposition provides insurers with transparency and control over their claim funds, even when delegated to third parties, allowing them to have their money in the right place, at the right time, to make that all-important payment when customers need it most. With over 175 employees across our London headquarters, Europe, and the US, $93m Series C funding secured, and exceeding £10bn in processed transactions, we are only just getting started.

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference. As we continue to scale up, we want like-minded humans to join us on this exciting journey.

Are you ready?

In the role of Implementation Analyst, you will gain intimate knowledge of the way in which our clients interact with our product and be able to manage and support them in integrating with the payment service interfaces we expose.

You will work closely with internal subject matter experts including Sales, Operations and Product. This role will sit in the Commercial team function, reporting into Head of Client Solutions and Delivery.

• Work collaboratively with our Relationship Management and Business Development function to deliver against the revenue targets and objectives set for the project.
• Actively manage and maintain communication with all stakeholders - client contacts, programme manager and other internal stakeholders during life cycle of implementation project. Keep everyone informed of progress at all times.
• Managing all aspects of Implementation projects, applying your project management experience and knowledge of key principles and best practice to ensure successful outcomes for all stakeholders, whilst coordinating and supporting team members.
• Maintain management information alongside the usual project control mechanisms – Project Plans, RAID logs, RAG status reports, Lesson learned logs. Report on active client implementations, their respective implementation stage and any tracked risks and issues.
• Where appropriate work with the loss fund analysts within the team to identify the book value, location and market detail of an insurer’s loss funds (using insurer’s dataset or data obtained from other sources) and construct a suitable implementation plan according to our defined process to bring them into Vitesse.
• Become Intimately familiar with the Vitesse payment service offering and how clients interact with the system to be able to provide comprehensive support to clients during their implementation projects and general set-up with Vitesse.
• Develop a detailed knowledge of the connection methodologies we offer for clients to link their systems to ours for the presentation of claim payment requests – API, Batch, Host-to-Host.
• Help develop and refine the implementation process to improve speed and efficiency of the implementation journey. Focus on minimising the time to revenue and suggest pathways or efficiency savings to champion this.
• Provide mentorship to the more junior Solution Managers in the team, shadowing their assignments where required to ensure a consistent approach across the team to client engagements.
• Gain suitable knowledge and expertise of the environments within which we operate (e.g. Lloyds of London) and their ways of working. Understand the solutions that Vitesse offer in respect of this and the benefits and…