Senior Tech App Support Specialist

Overview

Senior Technical Application Support Specialist – Creating an impact in Fintech – Up to £70k

We are partnering with a top Insurance broker in the London Market to appoint a Senior Technical Support Specialist as part of a growing technology team. This key role offers the opportunity to join a well-established setup and contribute to shaping future support, automation, and AI capabilities.

• Provide senior‑level application support across a suite of business‑critical platforms
• Own and triage incidents, problems, and service requests, ensuring high‑quality resolution
• Support and maintain system integrations across multiple internal and external platforms
• Act as a technical escalation point within the team and provide cover for leadership when required
• Engage with senior stakeholders across the business in a professional, corporate environment
• Identify opportunities to improve systems, processes, and support capability
• Explore and champion emerging technologies, especially in AI and automation (e.g. Copilot, Google Cloud‑based tools)
• Contribute to ongoing initiatives around AI adoption, including internal tooling and platforms

• Strong experience in application support at a senior level
• Proven experience supporting integrated systems environments (APIs, middleware, or similar)
• Experience in a professional services or corporate environment, supporting senior stakeholders
• Google Cloud Platform experience
• Strong communication skills
• Experience working in an accelerated and professional environment

• Work in a forward‑thinking technology environment with active investment in AI (including internal tools and hundreds of active users)
• Opportunity to influence how new technologies are adopted and used
• Join a cooperative, high‑performing team with strong leadership
• Fast‑moving hiring process with quick decision‑making
• Competitive package including £70k base plus bonus

All candidates must be based in or around London, UK, and be comfortable travelling on‑site a minimum of 3 days per week. To be eligible for this role you must have the full, unrestricted right to work in the UK; sponsorship is not available.