Geospatial Platform Operations Manager

Purpose of Role

The Crown Estate manages a uniquely varied portfolio across the urban realm, countryside, coast, seabed and local communities. As Geospatial Platform Operations Manager, you will keep our enterprise geospatial platform reliable, secure and easy to use while helping to evolve the capability that delivers services and underpins decisions across the business. You will lead day‑to‑day platform operations, work with data, digital and vendor teams to resolve issues, and turn user needs into practical improvements that support a growing analytics ecosystem.

• Run a reliable enterprise platform:
  Lead day‑to‑day support and sustainment of the geospatial platform, maintaining stability, performance and security all in alignment with service standards.
• Own issues through to resolution:
  Act as the primary point of contact for platform queries, triage incidents, manage support tickets and keep users informed.
• Improve how the platform works:
  Identify opportunities to simplify processes, enhance capabilities and undertake upgrades to keep the platform evergreen.
• Shape future capability:
  Work with the geospatial Dev Ops squad, other digital teams, business stakeholders and suppliers to translate backlog priorities, user needs and vendor roadmaps into practical platform improvements.
• Maintain trusted geospatial data:
  Support the enterprise geospatial data model by helping ingest, maintain, retire and document datasets and metadata using manual and programmatic approaches.
• Assure quality and outcomes:
  Make sure operational and development work is delivered to agreed standards, supports business priorities and aligns with strategic roadmaps.

• Great experience managing and improving enterprise‑scale geospatial platforms in a multi‑domain operating environment, with strong operational support, service delivery and governance practice.
• Advanced hand‑on expertise in geospatial platform administration and supporting technologies, including:
• Essential:
  ArcGIS Enterprise (administration), ArcGIS Online (administration), Enterprise Geodatabases within Azure SQL, FME Flow and FME Form, Microsoft Azure Cloud Services, Esri ArcGIS Pro
• Desirable:
  Coding capability (e.g. SQL, Python, R), Databricks, Power BI
• Demonstrable ability to support a diverse user base, managing incidents and maintaining platform performance, security and stability.
• Strong troubleshooting skills, with the ability to identify root causes and implement sustainable solutions.
• Clear communication and stakeholder‑management skills, including the ability to work with business users, technical teams, delivery partners and vendors.
• Experience working within Dev Ops or agile environments, contributing to continuous improvement and iterative development.
• Ability to produce clear technical, operational and user documentation.
• Knowledge of geospatial analysis tools, particularly in relation to property management, title and rights ownership and offshore industries.
• Experience of coordinate reference systems, projections, and transformations.

As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market‑leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme -  (). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.