IT Support Specialist; Mandarin speaking

Zymix is the definitive lifestyle ecosystem for the digital generation-bridging the gap between social connection and real‑world experience. Transcending the "Super App" model, Zymix fuses hyper‑social interaction with a seamless service layer, empowering global youth to integrate a wide range of services beyond social networking, discover Al‑curated experiences, and unlock essential services in one fluid motion. We are redefining the platform economy by prioritising authenticity, community, and friction‑free living.

We are seeking a proactive, Mandarin speaking IT Support Specialist to join our growing team. You will be the go‑to technical expert for local and remote employees, ensuring smooth day‑to‑day operations. This role is highly hands‑on, blending traditional service desk troubleshooting with modern MDM management, physical office workspace setups, and the architecture/optimisation of our IT ticketing infrastructure.

1. Daily IT Support & On/Offboarding

• Daily Helpdesk:
  Serving as the friendly, go‑to person for all daily staff tech issues (Wi‑Fi drops, password resets, printer issues, access to files).
• New Starter Onboarding:
  Managing the end‑to‑end tech setup for new hires. Example:
  Unboxing a new laptop, configuring their profile, ordering their work phone, and laying out their equipment on their desk before day one.
• Offboarding:
  Offboarding leaving staff by revoking app access, collecting their hardware, and securely wiping devices for reuse.
• Account Management:
  Creating and managing user accounts in Google Workspace or Microsoft 365, Slack, and Adobe.

2. Ticket System Setup & Management

• Setup:
  Setting up and managing a lightweight, easy‑to‑use ticketing tool (like Jira Product Discovery, Zendesk, or Freshdesk) so our 30 team members can easily report issues.
• Basic Automation:
  Setting up simple rules (e.g., alerts when someone submits an "Urgent" request, like a broken laptop).
• Short Guides (How-Tos):
  Writing brief, jargon‑free guides for the team (e.g., "How to connect to the office printer" or "How to use the meeting room TV").
• Device Control:
  Using a basic MDM tool (like Manage Engine, Microsoft Intune, Jamf, or Kandji) to push out company software and security settings to all devices.
• Security & Updates:
  Ensuring all staff laptops are encrypted and automatically installing critical system updates so our data stays safe.
• Asset Tracking:
  Keeping a simple log of who has what laptop, monitor, and phone.

4. Office Setup & Workplace Technology

• Desk & Desk Infrastructure:
  Assembling, cable‑managing, and maintaining physical desk setups. Example:
  Setting up dual monitors, docking stations, and running clean, hidden cabling to keep the office looking tidy.
• Meeting Room Tech:
  Making sure our meeting rooms and video screens (Zoom/Teams) work perfectly. Example:
  Testing the microphones and cameras weekly, and helping staff connect to the screens for big presentations.
• Office Internet:
  Checking that the office Wi‑Fi is fast and reliable, and troubleshooting with the internet provider if it goes down.
• Server & Network Setup:
  Configuring and maintaining our small, physical on‑site tech closet.

• Operating Systems:
  Comfortable managing both Apple Mac Books and Windows laptops.
• MDM & Tickets:
  Experience using any standard MDM software and a basic ticketing system.
• Hardware Savvy:
  Happy working with physical hardware, from plugging in office routers to mounting monitor arms.

• Friendly & Patient:
  Great communication skills—no tech‑snobbery. You enjoy helping people solve their tech headaches.
• Self‑Starter:
  You need to be comfortable managing your own time and prioritising tasks.
• London‑Based:
  Able to work from our central London offices and occasionally travel between them to handle physical hardware and desk setups.

• Build a category-defining product for UK and European Gen‑Z from day one.
• Small senior team, direct access to leadership, fast decision‑making.
• Private healthcare through AXA from day 1. Including group income protection and group life cover.
• Vibrant Soho office with free breakfast and afternoon snacks, weekly happy hour & more.
• Competitive salary (DOE) + benefits package.