Senior Information Technology Support Engineer

Senior IT Support Engineer

Location:

Central London (Office Based – 5 Days Per Week)

Salary: 50,000 - 60,000

Contract:

Permanent, Full-Time

We're working with a well-established organisation seeking an experienced Senior IT Support Engineer to join its internal technology team.

This is a hands‑on, customer‑focused support role where you'll provide technical expertise while delivering an exceptional experience to users across the business. You'll work with in a fast‑paced IT support function, resolving a wide range of technical issues, maintaining core technologies, and ensuring users receive a responsive, high-quality support service.

We're looking for someone with strong Citrix experience who enjoys working directly with people, thrives in a busy ticket‑driven environment, and takes pride in delivering excellent customer service. This opportunity is ideal for someone with strong technical capability who still enjoys being hands‑on, solving problems, and building relationships with users rather than stepping away from frontline support.

• Provide high-quality IT support to users across the business.
• Deliver an outstanding customer experience, acting as a trusted point of contact for technical support.
• Support and troubleshoot Citrix environments, ensuring reliable access to business applications.
• Manage incidents, service requests and technical issues through the IT service management platform, working to agreed service levels.
• Administer and support Microsoft Active Directory, Entra  Microsoft 365.
• Configure and support Windows devices, user accounts and permissions.
• Diagnose and resolve hardware, software, networking and desktop support issues.
• Support user onboarding, offboarding and device provisioning.
• Work collaboratively with internal IT colleagues and third‑party suppliers to resolve technical issues.
• Create and maintain technical documentation and knowledge base articles.
• Contribute to continuous improvement by identifying opportunities to enhance support processes and the end‑user experience.

• Previous experience in an IT Support Engineer, Senior IT Support Engineer, Desktop Support Engineer, End User Computing (EUC) Engineer or similar position.
• Strong hands‑on experience supporting Citrix environments.
• Experience administering Active Directory and Microsoft Entra .
• Good working knowledge of Microsoft 365.
• Experience working within a busy, ticket‑driven IT support environment.
• Strong troubleshooting skills across Windows desktop technologies and end‑user devices.
• Excellent communication and interpersonal skills with the ability to build relationships across the business.
• A customer‑first approach with a genuine passion for delivering outstanding IT support.
• Ability to prioritise and manage multiple support requests in a fast‑paced environment.

• Experience supporting users across multiple sites.
• Knowledge of Windows Server.
• Experience with IT service management platforms such as Service Now.
• Understanding of ITIL best practices.
• Experience with Microsoft Intune or other endpoint management solutions.
• Relevant Microsoft certifications.

• Competitive salary of 50,000 - 60,000 plus benefits.
• A varied and rewarding role supporting a diverse user base.
• Exposure to modern Microsoft and Citrix technologies.
• Ongoing learning and professional development opportunities.
• Supportive and collaborative team environment.
• Excellent opportunities for career development and progression.

If you're a technically strong IT Support Engineer who enjoys working closely with users, delivering exceptional customer service, and solving complex technical issues in a hands‑on support environment, we'd love to hear from you.