Analyst, IT​/Tech, M365, SharePoint & Power Platform

• Provide support for Power Platform applications, workflows and reporting solutions.
• Log, triage and resolve incidents, service requests and technical issues.
• Investigate and troubleshoot problems across Power Apps, Power BI and Dataverse environments.
• Support key business processes and operational activities, ensuring systems remain effective and reliable.
• Assist with governance, compliance reporting and audit requirements.
• Create and maintain user guides, knowledge articles and FAQs.
• Identify recurring issues and recommend improvements to enhance efficiency and user experience.
• Work with stakeholders to support the delivery of new solutions and system enhancements.
• Contribute to projects and transformation initiatives involving Microsoft technologies.

• Strong hands-on experience with Microsoft Power Platform technologies, including:
  Power Apps (Canvas and Model-Driven), Power Automate, Power BI, Dataverse
• Ability to troubleshoot and resolve complex technical issues independently
• Strong understanding of Microsoft-based business solutions, integrations and data structures
• Experience supporting users and translating technical concepts into simple, practical solutions
• Knowledge of security, permissions, role-based access controls and data governance principles
• Excellent analytical and problem-solving skills
• A proactive approach to identifying opportunities for improvement
• Experience in insurance operations (desired but not essential)

Demonstrates strong hands-on experience with Microsoft Power Platform technologies, including Power Apps, Power Automate, and Power BI, while effectively troubleshooting complex technical issues and supporting user needs. Proficient in governance, compliance reporting, and enhancing operational efficiency through proactive problem‑solving.