Director of Site Reliability Engineering

Location: Greater London

We're looking for a Director of Site Reliability Engineering to join our team in London, United Kingdom in a hybrid working mode.

This role is responsible for driving reliability engineering and operational excellence across global technology platforms while leading the adoption of AI-enabled solutions for automation and efficiency. The position combines strategic leadership with hands-on governance to ensure highly available, resilient systems that align with business and regulatory requirements. As a technology thought leader, you will influence engineering standards, enhance operational frameworks, and foster a culture of continuous improvement across mission-critical environments.

Responsibilities Lead and scale a global SRE organization, focusing on engineering excellence and team empowerment

Collaborate with product, platform, operations, and security teams to embed reliability within SDLC practices

Define and monitor KPIs for system reliability, performance, and operational efficiency

Advance automation, Infrastructure as Code approaches, and promote self-healing systems using AI/ML techniques

Develop robust incident management frameworks and lead major incident response activities for critical systems

Implement blameless postmortems and deliver systemic improvements across production environments

Establish observability strategies with standardized tooling for metrics, logs, and tracing to support distributed systems

Adopt and enforce SRE practices, including SLIs, SLOs, SLAs, and error budgets across services

Drive resilience strategies with highly available architectures and disaster recovery readiness

Champion an automation-first culture, leveraging CI/CD pipelines and operational tooling to reduce manual processes

Requirements

Strong background in Site Reliability Engineering, Dev Ops, or platform operations in complex, distributed environments

Expertise in observability platforms, troubleshooting distributed systems, and telemetry-driven insights

Hands-on experience with automation, Infrastructure as Code (Terraform or Cloud Formation), and CI/CD practices

Deep understanding of incident management processes, ITSM standards, and ITIL principles

Knowledge of resilience design patterns, high availability, and fault-tolerant architectures

Familiarity with AI/ML-driven approaches for operational efficiency and system reliability

Ability to lead transformation, influence across teams, and foster continuous improvement in culture

Nice to have Experience in financial services or other highly regulated, mission-critical environments

Certifications in cloud technologies, such as AWS Exposure to AIOps platforms or advanced observability tooling

We offerEPAM Employee Stock Purchase Plan (ESPP)
Protection benefits including life assurance, income protection and critical illness cover

Private medical insurance and dental care Employee Assistance Program Competitive group pension plan Cycle scheme, Techscheme and season ticket loans

Various perks such as free Wednesday lunch in-office, on-site massages and regular social events

Learning and development opportunities including in-house training and coaching, professional certifications, and courses

If otherwise eligible, participation in the discretionary annual bonus program

If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
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