IT Manager

Responsibilities

• Provide day-to-day IT support to end users across UK subsidiaries (hardware, software, connectivity, access management), ensuring issues are resolved efficiently and within agreed SLAs.
• Lead the IT onboarding of new employees and newly acquired entities, including equipment setup, system access provisioning, and induction to corporate IT tools and policies.
• Manage relationships with local technology vendors and service providers, ensuring quality of service and cost-effectiveness.
• Act as the local liaison with Group IT in Spain, escalating complex issues and ensuring adherence to group-wide standards, security policies, and data protection requirements.
• Maintain an accurate inventory of IT assets across all UK locations.
• Oversee IT projects including infrastructure upgrades, system integrations, and cybersecurity initiatives.
• Monitor IT budgets to ensure cost-effective operations.
• Stay updated on technology trends and recommend solutions to improve efficiency and innovation.

• Solid hands‑on experience in IT support environments, ideally serving 100+ users in a multi‑site or multi‑entity setting.
• Strong working knowledge of end‑user technologies:
  Windows/M365, networking basics, endpoint management tools, HELIX (ITSM tool), etc.
• Organized and proactive, with the ability to manage multiple requests and small projects simultaneously.
• Good communication skills and a service‑first attitude; capable of working autonomously while staying aligned with central IT.
• Fluent English required;
  Spanish is a plus given the group structure.
• Bachelor’s degree in information technology, Computer Science, or a related discipline.
• Proven experience in IT management, ideally in a multi‑subsidiary or multinational business.
• Broad technical expertise in end‑user technologies (Windows, M365, Active Directory/Entra , networking fundamentals and endpoint management), with exposure to IT project coordination and vendor management in a multi‑site environment.
• Excellent communication, organizational, and stakeholder management skills.
• Strong project management abilities and experience with aligning local and global IT strategies.
• Ability to manage multiple projects and priorities in a dynamic environment.

Demonstrates expertise in IT support, project management, and vendor management within a multi‑site environment, ensuring efficient operations and adherence to corporate IT standards. Proficient in end‑user technologies and capable of managing multiple priorities while maintaining strong communication and organizational skills.