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ServiceNow Designer - Telecom
Job in
London, Greater London, W1B, England, UK
Listed on 2026-07-21
Listing for:
Intelligent Steps
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, IT Business Analyst, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
6 months rolling contract / OUTSIDE IR35
Roles and Responsibilities
* Implementation of Service Now Modules, administration, improvement and support of latest Service Now platform.
* Perform all aspects of Platform Administration, Design, Development and implementation of Service Now.
* Perform minor and major enhancements requests to a clients Service Now instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
* Extensive experience of working with Service Now glide objects such as Glide Records, Glide System, Glide Aggregate, Glide Ajax etc.
* Identify system deficiencies, recommend solutions as a trusted advisor to clients
* Perform Service Now upgrade administration assistance to ensure clients leverage of the latest releases of the Service Now application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
* Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
* Ensure tool configuration consistency across development, testing and production environments
* Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow Service Now development best practices.
* System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
* Deep functional and technical knowledge of the Service Now and demonstrable experience with Service Now platform navigation, administration, configuration, and scripting
* Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
* Understanding of Agile based approach to software development (SCRUM experience a plus)
* Ability to work remotely and largely unsupervised, and to deliver to written requirements
* Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
* Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
* Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
Skills Required :
* Experience in Service Now (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
* Understanding of the project delivery lifecycle and processes
* Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components
* Consultative and analytical approach
* Real world exposure to cloud technologies and S-a-a-S
* Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
Additional Information / Benefits
OUTSIDE IR35
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