Head of IT Service Improvement

Head of IT Service Improvement
London | Hybrid (Flexible Office Attendance)
Up to £95,000 + Generous Non-Contributory Pension + Excellent Holiday
2-Year Fixed Term Contract

We're supporting an organisation embarking on a significant technology transformation and are looking for an experienced Head of IT Service Improvement to join on a two-year fixed-term contract.

Reporting to the Director of Information Services, you'll act as a trusted delivery partner, leading a portfolio of strategic IT service improvement initiatives that strengthen operational resilience, improve service maturity and support long-term technology transformation.

You'll lead initiatives including:

ITIL 4 and IT Service Management improvement
Cyber Security enhancement
IT Disaster Recovery and Operational Resilience
Supplier rationalisation and MSP transition
Service governance and continual improvement
Target Operating Model development
Infrastructure and technology modernisation

Working closely with senior stakeholders, you'll bring structure, pace and hands-on delivery to complex change programmes while ensuring improvements are embedded and deliver lasting value.

About You

We're looking for someone with experience delivering large-scale IT service improvement and transformation programmes, including:

IT Service Management (ITIL)
Infrastructure transformation
Cyber Security
Disaster Recovery
Supplier and vendor management
IT operating model or service improvement initiatives
Executive stakeholder management
Delivery within complex or regulated environments

You'll be equally comfortable challenging constructively, influencing senior stakeholders and rolling your sleeves up to drive delivery.

What's on Offer?

Up to £95,000 base
Generous non-contributory pension
Excellent annual leave
Hybrid working