Deskside Desktop Support - initially
Job in
London, Greater London, W1B, England, UK
Listed on 2026-07-21
Listing for:
Telstra Associates
Full Time, Contract
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Deskside Desktop Support - 6 months initially - London 5 days onsite £140 per day inside
Service Delivery & Desktop Support
Provide on-site desktop support for end users.
Deliver desk-side support during business hours.
Take end-to-end ownership of incidents and service requests to ensure timely resolution.
Coordinate with cross-functional IT teams for issue resolution.
Support user onboarding, including device setup and account provisioning.
Manage incidents and service requests using ITSM tools (e.g., Service Now)
Ensure accurate ticket logging, categorisation, and resolution tracking.
Adhere to SLAs and follow ITIL-based processes.
Prioritise and resolve issues based on business impact.
Install, configure, and troubleshoot Windows laptops and desktops.
Support multi-monitor setups and peripheral devices.
Troubleshoot hardware, software, and network connectivity issues.
Provide support for collaboration tools (e.g., Microsoft 365, Teams).
Support mobile devices and remote access solutions.
Provide support for VDI/Citrix or virtual desktop environments
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