Director, IT Core Infrastructure

Key Responsibilities

• Functional Leadership & Accountability Direct and develop multiple infrastructure domains through subordinate managers, including internal network and client access services (Wi‑Fi, VPN, remote access) core network and site connectivity (WAN, data center interconnects) on‑premise infrastructure (DNS, compute, storage platforms) endpoint and client management (mobile, Linux, Windows, Mac). Hold end‑to‑end accountability for service performance, including availability, reliability, security, resilience, and user experience, and make final decisions on operational priorities, trade‑offs, and execution across the Core Infrastructure portfolio.
• Infrastructure Strategy & Roadmap Define and execute a clear Core Infrastructure strategy aligned to enterprise architecture and business priorities. Develop and maintain multi‑year roadmaps for network, infrastructure, and endpoint services, balancing modernization, cost, and risk; drive standardization, simplification, automation, infrastructure‑as‑code, observability, and AI‑enabled operational practices; partner with security, cloud, and application teams to ensure integrated, future‑ready solutions; influence enterprise technology strategy through collaboration with Architecture, Information Security, Workplace Technology, Cloud Platforms, and business leadership teams.
• Service Delivery & Operational Excellence Establish and enforce operational frameworks for service management, incident response, change control, and lifecycle management; ensure infrastructure services meet or exceed SLAs, SLOs, performance targets, security requirements, and resilience objectives; drive continuous improvement in reliability, observability, automation, and operational efficiency; ensure compliance with global regulatory, data privacy, security, business continuity, and disaster recovery requirements.
• Stakeholder Engagement & Cross‑Functional Leadership Serve as a trusted advisor to senior technology and business leaders on infrastructure strategy, risks, and investments; collaborate with internal and external stakeholders to align priorities, manage dependencies, and deliver outcomes; communicate complex technical topics clearly to executive audiences, influencing decisions and direction; lead cross‑functional initiatives that span infrastructure, security, cloud, and enterprise platforms.
• People Leadership & Organizational Development Lead, coach, and develop a global organization of managers and senior engineers; build a high‑performing culture centered on accountability, ownership, and continuous improvement; ensure the organization has the right skills and structure to support current operations and future transformation; build and develop a high‑performing leadership team through succession planning, talent development, coaching, and organizational design; act as mentor and leader within the broader organization, contributing to talent development and succession planning.
• Financial & Resource Management Own budget, forecasting, and resource allocation across Core Infrastructure services; own operating and capital budget planning, balancing service quality, risk management, and cost efficiency while driving measurable return on infrastructure investments; drive cost optimization while maintaining service quality and resilience; manage vendor relationships and strategic partners, ensuring performance, value, alignment with business goals, and access to innovation.
• Governance, Risk & Continuous Improvement Establish and enforce governance frameworks, standards, and policies across infrastructure domains; identify and mitigate risks related to availability, security, scalability, and resilience; drive continuous improvement initiatives across tools, processes, and service delivery models; contribute to broader infrastructure and enterprise operating model evolution; establish and monitor service‑level objectives (SLOs), availability targets, and operational performance metrics to drive continuous improvement and accountability.

• 12+ years of experience in infrastructure engineering, networking, or enterprise IT platforms.
• 5+ years of…