Cloud Infrastructure Support Engineer

We are seeking a skilled and proactive Cloud Infrastructure Support Engineer to join our Global Infrastructure & Architecture team based in London. The successful candidate will play a key role in deploying, maintaining, and supporting our hybrid IT infrastructure across global operations, ensuring reliability, scalability, security, and performance across our cloud and on‑premises environments.

Reporting into the Global Head of Enterprise Infrastructure & Architecture, you will provide hands‑on technical support and incident resolution across Microsoft Azure, Microsoft 365, Google Workspace, virtualisation platforms, monitoring systems, networks, and endpoint devices. You will act as an important link between our IT Support Teams and Infrastructure Engineers, taking ownership of third‑line issues, contributing to infrastructure projects and continuous improvement initiatives.

The role demands strong technical ability, a collaborative mindset, and a genuine passion for cloud and modern workplace technologies. You will work closely with colleagues and partners across multiple regions and time zones, helping to uphold a high‑quality, secure, and consistent infrastructure experience for the business.

• Provide day‑to‑day support for servers, storage, networking, and cloud platforms across a global hybrid environment.
• Manage and troubleshoot systems, platforms, connectivity, and integrations, ensuring consistent performance and availability.
• Identify root cause of recurring issues and implement sustainable fixes in line with change management processes.

• Support Microsoft 365 end‑to‑end, including Exchange Online, SharePoint Online, Teams, One Drive, and Microsoft Defender.
• Administer and support Azure resources including virtual machines, storage accounts, networking components, and Entra .
• Assist with the ongoing management of Google Workspace environments where applicable.

• Manage and maintain servers, cloud platforms, workstations, and mobile devices, ensuring systems are up to date and configured securely.
• Administer Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.
• Apply updates, patches, and configuration standards consistently across the global estate.

• Respond to infrastructure incidents and system failures, working with global IT teams and external partners to diagnose, contain, and remediate issues.
• Take ownership of third‑line incidents escalated from IT Support teams, ensuring timely resolution and clear communication with stakeholders.
• Contribute to post‑incident reviews and root cause analysis to drive continual service improvement.

• Support device management platforms including Microsoft Intune.
• Apply policies, deploy software, and maintain a secure, stable, and consistent end‑user compute environment.
• Support onboarding and offboarding processes for hardware provisioning and account lifecycle management.

• Monitor utilisation of servers, storage, and network environments across global sites.
• Proactively identify performance bottlenecks, capacity constraints, and availability risks, providing recommendations for optimisation.
• Support the maintenance and configuration of monitoring and alerting platforms.

• Support branch office builds, technical rollouts, hardware installations, and infrastructure configuration across global locations.

• Contribute to global IT transformation initiatives including system migrations, network refreshes, and core infrastructure upgrades.
• Assist senior engineers in the delivery of infrastructure projects, taking on defined work streams and tasks as required.

• Maintain accurate and up‑to‑date documentation of configurations, processes, standard operating procedures, and changes.
• Work closely with Infrastructure Engineers, IT Support teams, and third‑party partners to ensure smooth escalation and resolution pathways.
• Share knowledge and best practices with colleagues to support team…