Technical Support Analyst

Technical Support Analyst

About the Role

We are seeking a highly customer-focused Technical Support Analyst to join a collaborative and fast-paced technology team within a leading global professional services environment.

This is a hands-on, client-facing role providing deskside and Tech Hub support to a diverse user base. You'll work closely with professionals to understand their workflows, troubleshoot issues, and deliver tailored technical solutions that enhance productivity and user experience.

You will act as a trusted advisor, combining strong technical knowledge with excellent interpersonal skills to deliver a concierge-style IT support service.

Key Responsibilities

Deskside & User Support

• Provide in-person deskside, meeting room, and event support
• Deliver a high-touch, concierge-style IT support service
• Ensure meeting rooms and shared spaces are fully functional, safe, and well-presented

Audio visual & Collaboration Technology

• Set up and support AV equipment including cameras, microphones, and conferencing tools
• Support collaboration platforms such as Microsoft Teams and Cisco technologies
• Assist with event support, including auditorium AV control when required

Technical Troubleshooting & Analysis

• Diagno...