Senior CRM & Loyalty Manager

Senior CRM & Loyalty Manager

London - hybrid, 2x per week in office)

Up to £75,000 + benefits

This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance.

The Company

They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment in digital capabilities, customer experience, and CRM technology, they are committed to delivering more personalised and engaging experiences for their customers. Collaboration is at the heart of their culture, with CRM working closely alongside Analytics, Technology, Ecommerce, and Marketing teams to drive innovation and growth.

The Role

As the Senior CRM & Loyalty Manager, you will lead the CRM and loyalty function, owning strategy, execution, and continuous improvement across the customer lifecycle.

Key responsibilities include:

• Owning and developing the loyalty programme strategy and roadmap.
• Shaping CRM and customer engagement strategy a...