Deskside Support - Onsite - FS Industry

Job Title: Deskside Support - Fully Onsite - FS Industry

Location: London or Edinburgh 5x a week

Salary/Rate: £148 Daily

Start Date: 03/08/2026

Job Type: Initial 6 month (likelihood of extension) contract Inside IR35

• Provide on-site desktop support for end users during business hours
• Take end-to-end ownership of incidents and service requests to ensure timely resolution.
• Coordinate with cross-functional IT teams for issue resolution
• Support user onboarding, including device setup and account provisioning
• Manage incidents and service requests using ITSM tools (e.g., Service Now)
• Ensure accurate ticket logging, categorisation, and resolution tracking
• Adhere to SLAs and follow ITIL-based processes
• Prioritise and resolve issues based on business impact
• Install, configure, and troubleshoot Windows laptops and desktops
• Support multi-monitor setups and peripheral devices
• Troubleshoot hardware, software, and network connectivity issues.
• Provide support for collaboration tools (e.g., Microsoft 365, Teams)
• Support mobile devices and remote access solutions
• Provide support for VDI/Citrix or virtual desktop environments
• Maintain a high level of customer service and user satisfaction
• Handle high-priority incidents in a professional and calm manner

• Extensive experience in IT Desktop Support or End-User Support
• Experience working in a fast-paced, user-focused environment
• Strong knowledge of Windows OS and desktop support
• Experience with hardware troubleshooting and device setup
• Familiarity with Active Directory, VPN, and networking basics
• Experience with VDI/Citrix environments is a plus
• Experience with ITSM tools (Service Now).
• Understanding of SLA-driven support and ITIL processes

• Strong communication and interpersonal skills.
• Problem-solving and analytical thinking.
• Ability to work under pressure and manage priorities.
• High level of ownership, attention to detail, and accountability