Technology Support Specialist

Role Overview

The Technology Support Specialist I is an integral part of Latham's Technology & Information Services team. This role will be responsible for providing support to the office regarding the resolution of standard desktop, notebook, and remote computing issues, while assisting with hardware, and customer-related services, as well as handling printers, Multi-Functional Device (MFD) hardware and settings, and Personal Digital Assistant (PDA) support, including configuring, deploying, and troubleshooting.

Key responsibilities include setting up PC and notebook computers, configuring and deploying mobility offerings, setting up conference rooms, creating help desk tickets, maintaining an inventory of PC hardware equipment and software programs, and utilizing Service Now to track loaner equipment for distribution and recovery.

We're looking for someone with knowledge of standard hardware components and peripherals, proficiency in software programs, and analytical skills to troubleshoot technology problems. A high school diploma or equivalent is required, and a bachelor's degree or equivalent in Computer Science or Information Systems is preferred.

• High school diploma or equivalent
• Bachelor's degree or equivalent in Computer Science or Information Systems (preferred)
• Technology support experience with PC hardware/software (preferred)
• Experience working with remote communications hardware (preferred)
• Experience working with notebook computers (preferred)
• Experience with installations and upgrades, training and technical documentation (preferred)

• Health insurance
• Group income protection and life assurance
• Pension plan
• Wellness programs
• Employee discounts