Information Technology Support Technician

Workplace Technology Engineer (Corporate IT)

Location: London

Job Type: Full-time

We are looking for a Workplace Technology Engineer to provide hands-on support for workplace technology and IT infrastructure within a large corporate environment.

This role is responsible for delivering IMAC
, IMACD
, and Breakfix services, supporting technology rooms, communications rooms and office-based IT infrastructure. The successful candidate will carry out equipment installations, moves, additions, changes, decommissions, structured cabling activities, hardware support and incident resolution while ensuring a high level of customer service.

Working closely with local management and technical teams, you will play a key role in maintaining business-critical workplace technology services and ensuring all work is completed in line with operational and change management processes.

• Deliver IMAC
  , IMACD and Breakfix activities across workplace technology environments.
• Install, relocate and decommission IT hardware and associated infrastructure.
• Carry out rack and stack activities for servers, network equipment and other technology devices.
• Install equipment racks,
  Power Distribution Units (PDUs) and supporting hardware within technology rooms.
• Perform hardware swaps, upgrades and equipment replacements.
• Move IT equipment between offices, technology rooms and storage locations as required.

• Conduct routine inspections of technology and communications rooms.
• Assist with investigations relating to power, temperature and environmental alarms.
• Identify obsolete or redundant equipment and infrastructure for removal.
• Support access control by escorting and supervising approved third-party engineers and contractors.
• Maintain organised and compliant technology room environments.

• Install, terminate and maintain structured cabling systems.
• Complete LAN and WAN patching in accordance with established standards.
• Label cabinets, equipment and cabling accurately.
• Carry out cable tracing, fault finding and testing using Fluke test equipment.
• Recover unused cabling and patching following equipment moves or decommissioning.
• Maintain cable records and update infrastructure documentation.
• Provide first and second-line infrastructure support where required.
• Troubleshoot hardware, cabling and connectivity issues.
• Support server reboots, equipment checks and technology component replacements.
• Respond to incidents and service requests within agreed service levels.
• Escalate issues where appropriate and work collaboratively with wider technical teams to achieve resolution.

• Manage incidents, requests and changes through IT service management (ITSM) systems.
• Maintain accurate asset records and equipment inventories.
• Complete activity reports, task updates and shift handovers.
• Support Return Material Authorisation (RMA) processes.
• Ensure all documentation is updated following installations, moves or decommissions.

• Previous experience within a Corporate IT
  , enterprise or large-scale office environment.
• Experience delivering IMAC
  , IMACD and Breakfix services.
• Hands-on experience with rack and stack installations and IT hardware deployments.
• Strong knowledge of structured cabling
  , patching, cable management and fault finding.
• Good understanding of LAN and WAN connectivity.
• Experience using Asset Management and IT Service Management (ITSM) ticketing systems.
• Understanding of Change Management and service delivery processes.
• Good working knowledge of Microsoft Office, including Outlook, Excel and Word.
• Strong organisational skills with the ability to prioritise workloads effectively.
• Excellent communication and customer service skills.
• Ability to work independently while also contributing as part of a wider technical team.
• Experience supervising contractors or third-party engineers.
• Experience supporting technology rooms or communications rooms within a corporate environment.
• Ability to mentor or support less experienced engineers.
• Understanding of hardware lifecycle management and equipment logistics.