Operations Support Manager - Banking​/Financial

Operations Support Manager
- Banking / Financial

Whilst the emphasis is on Team Lead / Managers role, ideal candidates will come from a Technical background in a Banking / Financial environment with experience of E-Trading Applications in a Linux environment with an understanding on Databases (SQL Server, Oracle) and Scripting
- Python/Bash/Shell.

About TheRole:

Managing a highly technical Support Team, looking after a Trading / Settlement Systems in a fast paced and pressurised environment.

You’ll be the bridge between the business and technology, scoping both current and future requirements and enabling their delivery as the business requires within agreed timescales.

Key Responsibilities

• Responsible, along with other operational team members, for the day-to-day running and maintenance of the Trading platforms
• Leading and mentoring a 1st line support team, fostering a culture of technical excellence, accountability, and continuous improvement
• Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person
• Maintain a high degree of customer service for all support queries
• Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation
• Maintain...