ServiceNow Solution Architect

Role:
Service Now Solution Architect

Full time

Location:
London/Leeds/Exeter

• The Service Now Solution Architect will lead the design, development, and implementation of Service Now solutions that align with business requirements and IT service management best practices. This role involves collaborating with stakeholders to define technical architecture, creating scalable solutions, and ensuring seamless integration with existing systems. The architect will serve as the technical authority, providing thought leadership and guidance on leveraging the Service Now platform to optimise processes, improve efficiency, and drive innovation.

• Collaborate with stakeholders to understand their business requirements, advise on potential solutions, refine the roadmap, and create technical strategies following best practices for the Service Now platform.
• Lead a team of developers and consultants in the design and implementation of Service Now solutions, workflows, integrations, and customizations ensuring alignment with business & technical requirements and quality standards.
• Provide technical guidance and leadership to project teams and developers in planning the overall architecture of the Service Now implementation i.e. designing the system architecture, defining data models, and establishing integration patterns with other systems and platforms.
• Ensure that the system design and configurations meet the governance and compliance requirements, such as data security, access controls, and regulatory compliance.
• Conduct technical reviews, troubleshoot issues, and ensure solutions are robust, secure, and scalable.
• Stay updated on Service Now platform capabilities and emerging technologies to recommend improvements and innovations.

• Expertise in Service Now platform architecture, including module configuration, development, and integration.
• Proficiency in creating workflows, scripting (JavaScript, Glide), and leveraging APIs for integration.
• Excellent communication and stakeholder management skills.
• Solid understanding of Service Now as a platform and the product capabilities.

• Familiarity with Agile methodologies and experience in participating in PI planning.
• Knowledge of AI/ML and automation capabilities within Service Now.
• Certification in Service Now (e.g., Certified Implementation Specialist, Certified Application Developer).
• Understanding of AI capabilities and how these can be implemented within a public sector governance framework

• Service Now CTA qualification

• Required to be in Leeds, London & Exeter UK as required for quarterly PI planning and occasional in person workshops, will include some overnight stays.