User Operations Team Lead - Hands-On, Data-Driven Coach
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-07-26
Listing for:
Harvey
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Harvey is hiring for a User Operations Team Lead in London. This role blends hands-on technical support with coaching, process ownership, and team-level execution to scale impact beyond individual tickets.
You will act as a player/coach, handling complex issues while guiding the team to improve how support is delivered. The role emphasizes ownership, mentorship, and measurable operational rigor in a fast-growing SaaS environment.
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