Technical Support Engineer

Technical Support Engineer

• Competitive
• London, uk
• Full time

As an experienced Technical Support & IT Operations Engineer, you will take ownership of our IoT device estate and technical infrastructure across multiple automated parking sites. This is a hands-on role requiring strong technical expertise, operational oversight, and the ability to lead device lifecycle management from deployment through to optimisation.

You will work closely with Tech Ops, Dev Ops, suppliers, and client stakeholders to ensure maximum uptime, system resilience, and operational efficiency. The role requires at least 5+ years’ experience within a technical IT support, infrastructure, or field engineering environment, ideally within IoT, ANPR, CCTV, networking, or automated parking solutions.

Experience with, or strong working knowledge of, systems commonly used within automated parking environments (e.g. ANPR platforms, parking management systems, IP CCTV, barrier control systems, payment kiosks, device management platforms) is highly desirable.

IoT & Device Infrastructure Management

• Lead configuration, deployment, and lifecycle management of IoT devices (tablets, payment kiosks, staff devices, ANPR cameras, edge devices, networking hardware).
• Oversee estate-wide device health, connectivity, and performance monitoring.
• Act as an escalation point for hardware, software, and network issues.
• Maintain and optimise device/hardware management and device monitoring platforms.
• Implement preventative maintenance strategies to reduce downtime.
• Drive continuous improvement of system reliability and resilience.

Automated Parking Systems Support

• Provide technical support for automated parking systems, including: ANPR systems, parking management software platforms, payment kiosks and integrated payment solutions, parking tablets
• Troubleshoot end-to-end system workflows (camera → network → backend platform → payment → reporting).
• Liaise with third-party parking system providers and integrators.
• Support upgrades, migrations, and new site onboarding

Operational Site Support

• Collaborate with Tech Ops Team to ensure smooth daily operations across multiple sites.
• Identify, analyse, and resolve systemic operational inefficiencies.
• Lead technical aspects of rollouts and new site implementations.
• Ensure SLAs, uptime targets, and performance KPIs are consistently achieved.
• Provide mentorship and guidance to the junior team member.
• Support root cause analysis and produce post-incident reports where required.

Logistics & Asset Management Oversight

• Oversee device procurement, stock control, and lifecycle planning.
• Supervise preparation, configuration, and deployment readiness of equipment.
• Maintain accurate inventory records of devices, spares, networking equipment, and tools.
• Coordinate logistics across internal teams, suppliers, and client sites.
• Ensure compliance with asset tracking and documentation standards.

Documentation, Compliance & Administration

• Maintain accurate configuration records, network diagrams, and onboarding documentation.
• Develop and maintain SOPs, setup guides, and troubleshooting documentation.
• Manage and prioritise tickets through service management platforms (e.g. JIRA, Zendesk, ).
• Raise and track technical change requests (e.g. OSM and ISME JIRAs).
• Ensure adherence to security policies, data protection, and device compliance standards.

Skills & Knowledge

Experience

• 5+ years’ experience in IT support, infrastructure, field engineering, or technical operations.
• Proven experience managing IoT devices and distributed technology estates.
• Experience supporting automated parking, ANPR, IoT, and networking (highly desirable).
• Experience working in multi-site operational environments.
• Demonstrated ability to lead projects, support other departments and mentor a junior team member.

Must-Have (Core Technical):

• Strong networking knowledge (IP addressing, troubleshooting, VPNs).
• Experience configuring and troubleshooting routers, switches, and firewalls.
• Solid Windows OS knowledge (event logs, command line, system configuration).
• Experience with remote device management tools.
• Ability to perform structured…