Service Support Analyst | FTC

Service Support Analyst | 12-Month FTC | City, London | Up to £40,000 per annum

I'm currently partnering with a well-established London Market Insurer that is looking to appoint a Service Support Analyst on a 12-month fixed-term contract
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This is an excellent opportunity to join a busy and collaborative IT Service Desk team, providing high-quality 1st and 2nd line support to users across the business. You'll be responsible for taking ownership of incidents and service requests from start to finish, troubleshooting technical issues, working closely with internal support teams and third-party vendors, and ensuring an outstanding level of customer service is delivered at all times.

The successful candidate will have previous experience in an IT Service Desk or IT Support environment, strong knowledge of Microsoft operating systems and Office applications, and excellent communication skills.

You'll be someone who enjoys solving problems, takes ownership of issues, and thrives in a customer-focused environment. Experience with Active Directory, Citrix, VoIP technologies or ITIL would be highly beneficial, but not essential.

The role offers:

• Salary of up to £40,000 depending on experience + benefits +bonus
• City of London location
• Office-based 5 days per week
  , with the potential for hybrid working in the future
• Rotating shifts of 8am–4pm, 9am–5pm and 10am–6pm

If you're looking to join a respected London Market insurer where you'll gain exposure to a fast-paced environment and play a key role in supporting the wider business, I'd love to hear from you.