AI Product Specialist - Nexus Black

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #Make Your Moment so that we can help others make theirs.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

The role

AI is only worthwhile in practice.

Someone has to make sure the workflow built for a maintenance planner actually thinks like a maintenance planner — and that a customer can see, in plain numbers, what it means for their operation.

That someone is you.

This role sits where our AI meets the real world: part domain expert — whether your depth is a vertical or a function — part pre-sales specialist, part trusted advisor. You are the customer’s voice inside our build process and our clearest voice inside theirs.

Whatyou'lldo

Be the customer before the customer shows up.

You know a domain — a vertical like energy, utilities, manufacturing, or aerospace, or a function like Finance, HR, Tax, HSE, Audit, IT, or Asset Management — well enough to stand in for the people who work in it. When we design an AI workflow for a reliability engineer or a tax analyst, you are that person in the room: shaping theworkflowso it fits how the job is actually done.

You own the evals: you define whataccuratelooks like for a customer, oversee the evaluation of workflow outputs against it, and hold the line. If itwouldn’tconvince a 30-year veteran, itdoesn’tship.

Show prospects what this means for their business.

You will work alongside sales to help prospects and customers understand whatwe’rebuilding with AI — not the hype version, the real one. What it does, what itdoesn’t, and what it changes for their operation, intermsan operations director can take to their board.

Stay after the pilot.

Wedon’tghost customers after the pilot, and neither will you. You will work with customers to enhance and extend their workflows as their operations change — and you will spot the next hard problem worth solving together, growing the relationship as you go. Trusted advisor is an earned title. This role earns it.

What you bring

Deep domain expertise.

Real time served in one of our industries (energy, utilities, field service, manufacturing, aerospace,defence, telecoms) or in a function that runs…