Social Impact Reporting and Operations Analyst

Fitch Group is a leading, global financial information services provider that delivers vital credit and risk insights, robust data and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in more than 30 countries, Fitch Group’s culture of credibility, independence and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit rating agencies, and Fitch Solutions, a leading provider of insights, data and analytics.

With dual headquarters in London and New York, Fitch Group is owned by Hearst.

Fitch Group is currently seeking a Social Impact Reporting and Operations Analyst based out of our London office.

• Design, implement and evolve DEI and CSR/social impact reporting frameworks aligned to business priorities and leading standards (e.g., UN SDGs, GRI, relevant human capital best practices).
• Define standardized KPIs, metrics and methodologies for consistent measurement across the organization (e.g., volunteering hours, skills‑based volunteering impact, charitable giving, community investment, outcomes).
• Establish and maintain clear, consistent standards for the naming, definition, calculation and use of metrics, ensuring reporting consistency, comparability and auditability.

• Design and deploy a comprehensive Impact Evaluation Framework to measure outputs, outcomes and longer‑term impact of DEI and social investment programs.
• Establish clear theories of change/logic models, indicator hierarchies, baselines, targets and data collection protocols for programs and partnerships.
• Evaluate, select and onboard external platforms or tools to support impact measurement (e.g., survey/impact platforms, partner reporting portals), including vendor due diligence, procurement support, integration design and ongoing management.
• Develop standard partner reporting templates, guidance and SLAs; oversee training and continuous support for charity partners to improve data quality and consistency.
• Conduct periodic impact reviews and learning cycles; translate findings into program improvements and strategic recommendations for leadership.

• Establish and maintain data governance for DEI and CSR datasets, including data dictionaries, lineage, controls and audit trails.
• Implement validation, reconciliation, and anomaly detection routines across HRIS, community platforms, finance systems and partner‑provided datasets; ensure privacy, security and compliance (e.g., GDPR).
• Partner with HR, Legal/Compliance, Finance, Technology and Business to ensure ethical, secure and compliant data handling.

• Support processes to build dashboards and analytical outputs that translate data into actionable insights for leadership and program owners; support design for executive‑ready Inclusion and Social Impact dashboards.
• Conduct trend, cohort, segmentation and driver analyses to assess progress against targets, identify risks/opportunities and inform interventions.
• Translate findings into clear recommendations and measurable actions for HR, Inclusion, CSR and business leaders.

• Prepare inputs for Inclusion/CSR/ESG reports, human capital disclosures, regulatory or voluntary submissions and stakeholder communications (e.g., annual Fitch BUILD report, Inclusion benchmarking).
• Coordinate with internal reviewers (Legal, Compliance, Internal Audit) and external partners to support assurance‑readiness of metrics and narratives.

• Serve as the day‑to‑day owner of the Fitch community platform relationship (e.g., implementation, enhancements, data integrations, vendor performance).
• Oversee ingestion of volunteering and giving data; manage issue resolution and drive roadmap discussions to improve participation and data integrity.
• Lead the end‑to‑end process to collect, standardize and validate impact data from charity partners, refining templates, SLAs and due diligence.

• Create and maintain SOPs, calendars and RACI…