Manager, Technical Advertising Solutions

Overview

• Lead and manage a regional team of troubleshooting and QA professionals focused on programmatic and direct advertising campaigns.
• Partner with Product and Sales Training teams to support new product launches, identify skill gaps, and build scalable training programs and operational documentation.
• Work cross-functionally with Sales, Product, and Engineering teams to optimize digital advertising campaign delivery and resolve technical issues.
• Partner with buyers and DSP partners to troubleshoot and resolve campaign delivery challenges.
• Lead collaboration with global support teams to deliver high-quality campaign operations and consistent customer outcomes.
• Own the regional ticket-based support workflow, maintaining quality and SLA standards across the team.
• Drive structured QA processes and develop best practices for programmatic and direct ad campaign troubleshooting.
• Serve as a regional escalation point for complex technical issues impacting ad delivery and campaign performance.
• Identify recurring campaign and platform issues and partner with Product, Engineering, and Ad Product Quality teams to drive long-term solutions.

• 5+ years of experience in digital advertising, including 3+ years working with programmatic advertising solutions.
• Experience leading, coaching, and developing high-performing technical or operational teams; experience partnering with globally distributed support teams is a plus.
• Experience in Ad Operations at a Publisher, SSP, and/or DSP — DSP experience is a strong plus.
• Experience building strong cross-functional relationships across go-to-market teams such as Sales and Customer Success.
• Strong technical knowledge of the digital ads ecosystem, including ad serving, programmatic buying, campaign delivery, and measurement.
• Experience working on a ticket-based support or operations system.
• Customer service or client-facing experience, with a track record of managing stakeholder expectations under pressure.
• Highly adaptable to new systems, platforms, and technologies.
• Strong knowledge of the broader digital advertising industry landscape, including DSPs, SSPs, DMPs, and ad verification tools.

Hard Skills

• programmatic advertising
• ad operations
• campaign delivery
• ad serving
• digital ads ecosystem
• ticket-based support systems
• troubleshooting
• quality assurance processes
• measurement
• client-facing experience

Soft Skills

• leadership
• coaching
• cross-functional collaboration
• stakeholder management
• adaptability
• problem-solving
• communication
• team management
• operational excellence
• customer service