Senior Engagement Manager

Our Engagement Managers (EMs) drive successful implementation services and customer satisfaction within a portfolio of accounts. The EM is in charge of successfully launching a Thought Spot solution by managing all aspects of project delivery, including timely deliverables. The goal of the EM is to ensure that the value outlined in the purchase process is achieved, documented, and communicated throughout the engagement.

Additionally, EMs are responsible for understanding a client's desired goals, current state, and business objectives while working with TS architects to craft a solution that meets the client's needs. The EM will work cross-functionally with our Customer Success, Sales, Pre-Sales Engineers, Support, Product Management and Engineering to accomplish their responsibilities. Additionally, the EM is the customer advisor and project manager for Thought Spot implementations and service deployments providing best practices and coordinating Thought Spot resources.

• Serve as the trusted advisor and primary point of contact for customers throughout the engagement to ensure swift realisation of business value.
• Oversee the full project lifecycle, including planning, execution, delivery, and ensuring alignment with business objectives.
• Develop strong relationships with key customer stakeholders and manage escalations efficiently, both internally and externally.
• Collaborate with internal teams—including sales, customer success, engineering, product, and leadership—to proactively address and resolve customer issues.

• Identify and drive opportunities to expand service offerings within existing customer accounts to enhance engagement and utilisation.
• Ensure team resources are effectively utilised by influencing a strong pipeline of projects and engagements.
• Advocate for customers’ needs internally, ensuring a high level of satisfaction and long-term retention.

• Develop and share best practices for project delivery, ensuring continuous improvement across project teams.
• Coach project teams in navigating delivery roadblocks and implementing scalable solutions.
• Support regional teams in improving execution frameworks and methodologies for enhanced efficiency.

• Strong background in project management and consulting with experience in customer-facing roles.
• Hands-on experience with BI tools such as Thought Spot, Micro Strategy, Tableau, Looker, or similar.
• Proven ability to manage project margins while strategically positioning service offerings to customers.
• Proven track record of collaborating with globally distributed teams
• Expertise in stakeholder management, influencing decision-making, and fostering long-term customer relationships.
• High level of adaptability, problem-solving skills, and ability to thrive in a fast-paced environment.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
• Willingness to travel as needed.

Spotters are expected in-office 3 days per week to experience the energy of their local office. This approach balances the benefits of in-person collaboration and peer learning with the flexibility needed by individuals and teams.

The world’s most innovative companies turn to Thought Spot’s AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, Thought Spot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides.

This unique combination of speed and simplicity is why enterprise leaders trust Thought Spot to transform decision-making into a truly data-driven culture.

At Thought Spot, we’re a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That’s why we build products that make asking and answering data questions as natural as having a…