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London IT Service Desk Agent – 1st/2nd Line Support
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-07-30
Listing for:
JAM Recruitment Ltd
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Thames Water in London is seeking a Service Desk Agent to join a busy IT team supporting incidents, service requests, and daily on-site operations. You will assist colleagues and contractors via phone, email, self-service, and face-to-face at Digital Drop‑in Clinics, with responsibilities spanning hardware and software support and device setup on site.
The role involves improving automated and self-service solutions, delivering first-class user experiences, and providing 1st/2nd line support for
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