3rd Line Engineer

Job Title

3rd Line Engineer

Senior IT Manager

Head Office, White City Place, West London

Full time, 37.5 hours per week

ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

This role is critical for providing advanced technical expertise and knowledge within the IT team, ensuring the stability, reliability, and performance of IT systems and infrastructure within ME+EM.

• Provide third‑line technical support to resolve complex and escalated IT issues, including incidents and service requests, ensuring timely resolution and minimal disruption to business operations.
• Own the end‑to‑end patch and vulnerability management lifecycle, from scanning and prioritisation through to remediation and reporting.
• Hands‑on experience configuring and administering enterprise email security platforms such as Mimecast, Proofpoint, or Microsoft Defender for O ice 365, including anti‑phishing, anti‑spoofing, DLP policies, and SPF/DKIM/DMARC implementation.
• Design, implement, and continuously test enterprise Backup and Disaster Recovery strategies, ensuring procedures are clearly defined, documented, and validated through regular DR simulations.
• Design, implement, and maintain IT infrastructure including servers, storage systems, networking devices, and virtualization environments, to ensure high availability, scalability, and performance to meet the growth needs of ME+EM.
• Investigate and diagnose advanced software, hardware, and network problems, utilising expert knowledge of Azure, Google Cloud and Hyper‑V infrastructure to troubleshoot and identify root causes and implement effective solutions.
• Collaborate with second‑line engineers, vendors, and other IT teams to resolve escalated issues, providing guidance and expertise as needed.
• Lead and participate in IT projects, including system upgrades, migrations, and deployments, from planning and design to implementation and post‑implementation support.
• Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides, to facilitate knowledge sharing and ensure compliance with regulatory requirements.
• Provide mentorship and training to junior engineers, sharing expertise and best practices to enhance the overall technical capabilities of the team.
• Stay abreast of emerging technologies, industry trends, and best practices, evaluating their potential impact and recommending innovative solutions to address business needs.

• IT-related degree or equivalent professional experience
• CCNA or Microsoft Azure Administrator (AZ‑104) certified – essential
• AZ‑700 (Azure Network Engineer) or AZ‑500 (Azure Security Engineer) – desirable
• ITIL v4 Foundation – desirable
• Experience in a third‑line, cloud, or network infrastructure role
• Proven experience designing and implementing Backup & Disaster Recovery strategies, with clearly defined RTOs and RPOs
• Experience with backup and recovery tooling such as Veeam, Azure Site Recovery, or equivalent
• Hands‑on experience managing the full patch and vulnerability lifecycle, from scanning through to remediation and reporting
• Experience configuring and administering email security gateways such as Mimecast, Proofpoint, or Microsoft Defender for…