Technology Support Specialist

An exciting opportunity has arisen for a Technology Support Specialist to join the London office of a leading international law firm.

This role is ideal for a customer-focused IT professional looking to build their experience within a fast-paced, professional environment. You'll play a key role in delivering hands-on technical support to users, ensuring technology services operate efficiently and providing an exceptional support experience across the business.

As part of a highly regarded Technology & Information Services team, you will be responsible for supporting desktop and laptop technologies, mobile devices, meeting room technology, printers, and a range of user-facing systems.

Working closely with colleagues across the business, you'll troubleshoot technical issues, deploy new equipment, and help maintain a seamless technology experience for end users.

• Provide technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Configure, deploy, and maintain PC and notebook hardware.
• Support and troubleshoot mobile technology, including smartphones and tablets.
• Perform hardware installations, upgrades, repairs, and preventative maintenance.
• Assist with meeting room and audio-visual technology setup and support.
• Conduct daily checks to ensure conference room technology is functioning correctly.
• Log, manage, and resolve support requests through the ticketing system.
• Maintain accurate hardware and software inventory records.
• Manage loan equipment and device deployment processes.
• Diagnose technical issues and implement effective solutions in a timely manner.
• Deliver a high level of customer service and support to users at all levels of the business.

You'll be a proactive and service-oriented individual who enjoys solving problems and building strong relationships with users.

• Strong customer service and communication skills.
• Good understanding of Windows operating systems and Microsoft Office applications.
• Ability to troubleshoot hardware and software issues effectively.
• Strong analytical and problem-solving abilities.
• Excellent organisational skills and attention to detail.
• Ability to work independently and manage competing priorities.
• Previous experience in an IT Support, Helpdesk, Desktop Support, or Technology Support role.
• Experience supporting laptops, desktops, printers, and peripheral devices.
• Exposure to mobile device support, including iPhones and iPads.
• Experience working with remote connectivity and networking technologies.
• Degree in Computer Science, Information Systems, or a related discipline.

We welcome applications from candidates with:

• 1-3 years' experience in an IT support environment.
• Strong customer-facing experience.
• Experience gained within professional services, legal, financial services, hospitality, or other service-driven environments.
• A genuine passion for technology and delivering exceptional user support.

If you're looking to join a prestigious international organisation where technology and client service are at the heart of the business, we'd love to hear from you.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.