Content Moderator

Overview We are seeking a highly skilled Content Moderation & Quality Assurance Specialist to join our Integrity Operations team. This is a high-impact contract role focused on training cutting-edge AI models, ensuring the accuracy of moderation decisions, and partnering with global vendors to uphold online safety standards.

• AI & Content Evaluation: Review AI-generated moderation decisions for accuracy, consistency, and strict policy adherence.
• Quality Calibration: Develop and maintain "golden sets" to test, validate, and calibrate AI models and vendor performance.
• Vendor Management: Identify performance gaps, implement improvement plans, and collaborate with cross-functional technical teams to translate insights into action.
• Policy Application: Apply complex policy reasoning to ambiguous cases in a fast-paced, target-driven environment.

• 2-4+ years of experience in content moderation, quality assurance, or investigations.
• Strong analytical and critical thinking skills, with the ability to clearly articulate moderation decisions to technical teams.
• Demonstrated experience working in a highly regimented, process-driven, and quota-based environment.
• Nice to have:
  Experience reviewing AI-generated conversations, familiarity with Trust & Safety platforms, and strong data reporting skills.

This role involves regular exposure to potentially graphic, disturbing, or objectionable content. Resilience and a willingness to work with sensitive material are required.