Tech Helpdesk Lead — Incident Triage & Resolution
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-01
Listing for:
Disney Cruise Line - The Walt Disney Company
Full Time
position Listed on 2026-08-01
Job specializations:
-
IT/Tech
Technical Support, IT Support, Systems Analyst, HelpDesk/Support
Job Description & How to Apply Below
Disney Cruise Line - The Walt Disney Company in London is seeking a proactive Incident & Support Analyst to triage, coordinate and resolve park reservation system incidents. You will translate technical issues into business updates and manage expectations with stakeholders.
As part of the hybrid London-based team, you’ll drive root cause analysis, improve playbooks, and collaborate with partners to deliver stable, reliable service while communicating clearly to technical and non-technical
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