Production Support Engineer (9 Month FTC)

About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems lt for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

As a Production Support Engineer, you will provide first class support to the production users, maintaining and troubleshooting workstations and systems as required, with the aim of providing a stable and fully functioning production environment, either onsite or remotely. You will also be involved in the implementation of new production environments, from workstations to new studios within EMEA. You will play a key part in assessing new technologies to help optimise our end-to-end production workflow.

The role will be required to work on a flexible rota, being available from 9am to 6pm weekdays, including telephone support and regular onsite support at weekends and for other out of hours production work, including any On Call / Rota system that is required.

• Implementation of new production environments - support, maintain, administer and troubleshoot media production equipment and systems,
• Collaborate with the wider global production technology team to ensure working to global operational and security standards.
• Setup new workstations across Mac, Windows and Linux platforms.
• Research the latest software and developments across production technology.
• Assist in the deployment of WPP Production facilities and turnkey production systems
• Install and test new facilities and equipment
• Analyse and rectify technical faults on equipment and systems.
• Escalate and formally report faults to specialist engineers (including third party support when required)
• Communicate production issues with team colleagues and management and provide workable solutions
• Providing first and second line support to the suites
• Document and update documentation on standard procedures in real time
• To complete project work as set by the Production Technology Manager or Lead Engineer
• Maintain an awareness of global WPP Production facilities.
• Provide support and cover for other Production Support Engineers.
• Working with standard application suites and custom workflow tools at WPP Production (detailed below)

This role reports to the Production Technology Manager.

You will work closely with all print, digital and moving image teams.

• Experience in similar role in a media production environment
• An excellent working knowledge of media production processes and services
• General "can-do" service attitude
• Have a proactive, flexible approach and actively suggest new ideas.
• Capability of working under pressure and to tight deadlines
• Excellent time management skills and multi-tasking abilities
• Excellent communication, problem solving and organisational skills
• Ability to effectively communicate with non-technical people face to face or via email.
• Be able to work independently as well as part a team
• Physically capable to perform the role
• Form good working relationships with end…